Services F.A.Q's

CONTAINER SERVICES

QUESTIONS

Q1: Where is my CSAV / Hamburg Sud / ZIM container?
Q2: When will my container arrive?
Q3:
What is the dollar exchange rate that you are using?
Q4: What is the transit time of my CSAV, ZIM or Hamburg Sud container?
Q5: What is the address of the agent at port of loading for making of a booking?
Q6: What is your email address?

ANSWERS

1. Where is my CSAV / Hamburg Sud / ZIM container?

1. Where is my CSAV / Hamburg Sud / ZIM container?
To know where you container is it's important for you to have the bill of lading number and/or the container number; the Bill of Lading number can usually be found in the upper right corner of your Bill of Lading. The container number is usually found in the description of goods section in the first column (Cont. Nos.) and is a series of numbers and characters all together. Identify the line your container is coming to Aruba with - it can be found in the header of your Bill of Lading. With this information you can track your container


2. When will my container arrive?

To know when your container will arrive in Aruba, you can track and trace its location, make sure you have your bill of lading number and/or the container number and identify the name of the line the container is coming to Aruba with. Tracking and tracing will inform you about your container movements such as, if your container has been loaded on or discharged from a vessel, at which port and on which vessel your container is currently located, where it's travelling to etc.. If your container has not been booked/loaded, no information will be available. Click here to contact us with your questions. To see the expected time and date of arrival of your container in Aruba, please click here. Expected time and date of arrival of any containers to Aruba will be displayed within 1 month of arrival of cargo vessel according to supplied information from lines and are subject to change.


3. What is the dollar exchange rate that you are using?

The dollar exchange rate Maduro Container Services uses is: USD 1 = 1.823 AWG


4. What is the transit time of my CSAV, ZIM or Hamburg Sud container?

The total time a vessel takes to travel from Port A to Port B is called the Transit time. Identify the country and closest port in that country you would like to ship from to Aruba, and the date you would like your shipment to arrive in Aruba. For CSAV click here, for ZIM click here, for Hamburg Sud click here.


5. How can I find an address of a shipping agent in the country / at the port at from which I'd like to ship my container to Aruba?

A shipping agent will assist you in shipping your container to Aruba. Identify the country and the nearest port. For Zim click here, for Hamburg Sud click here, for CSAV click here.


6. How can I contact you?

To contact Maduro Container Services click here to call or email one of our agents.




CARGO SERVICES

CUSTOMS BROKERAGE

QUESTIONS

Q1: What do I need to have to clear any cargo coming in?
Q2: How can I calculate my import duties?
Q3: Are there any additional charges other than import duties?

 

ANSWERS

1. What do I need to have to clear any cargo coming in?

We require two copies of the commercial invoice and another two copies of the Bill of Lading in order to clear customs. A form will be filled out and handed over to customs officials for processing. This process may take up to three working days before cargo is released. Customs will not release any cargo if import duties have not been paid, unless it is a product that is free of import duties. We know how to prepare this and will make the required documents for you.


2. How can I calculate my import duties?

Import duties are calculated based on CIF (Cost Insurance Freight) value. To find this amount, you have to add the total of your commercial invoice to the total freight charges on your Bill of Lading. To that amount, you have to add 1.5% to get the total value. Once you have the CIF-value, you will have to divide by the total invoice value, where you will get a factor which you will need in order to calculate import duties. For every item on your invoice, you will multiply by this factor and take the necessary percentage of import duties. Item will vary from 3% percent to 22%. Call us at +297.528.2345 or +297.597.2965 for the percentage import duties are charged on for a specific item.

Cost + Freight + 1.5%= CIF value/Cost= Factor
Each item on invoice x Factor= Customs value x Duty Percentage% = Import Duties


3. Are there any additional charges other than import duties?

Yes, there are more additional charges to consider. Please feel free to contact our offices at +297.528.2345 for detailed quote.



REAL STATE

QUESTIONS

Q1: What is the size of a Mini Warehouse unit?
Q2: What are your requirements for renting a Mini Warehouse?
Q3: What is your business time schedule?
Q4: Are you insured?
Q5: What type of security do you have in place?


ANSWERS

1. What is the size of a Mini Warehouse unit?

Our Mini Warehouse units have 3 sizes, small (4.5m2), medium (9m2) and large (18m2 and 60m2). Click here (link to “Rent only the Space you need” section here http://www.selmaduro.com/real-estate.html) to see the measurements.

2. What are your requirements for renting a Mini Warehouse?

a)    A contract will be made, which will include the total of months that the customer wishes to rent a unit, which type of unit, etc. This contract can be renewed or cancelled through a letter, which needs to be sent us 1 month in advance.
b)    A deposit, which is equal to one month’s rent, should be paid upon signing the contract.
c)    The first payment should be paid in cash, the next payments need to be made by means of a standing order at the bank.
d)    All payments are paid up front.
e)    The customer should purchase 2 padlocks for his/her unit. We don’t keep any keys.

3. What is your business time schedule?

Our office hours are from 8am – 12pm and from 1pm – 5pm. Our Mini Warehouse units are open 7 days a week, from 7am – 6pm. After 6pm no one will be allowed on the premises.

4. Are you insured?

Yes, our building is insured; your furnishings are not included in our insurance. Feel free to insure your furnishings.

5. What type of security do you have in place?

We have an alarm system in place and during the weekends increased security with security guards.




SHIP & HUSBANDRY SERVICES

QUESTIONS

Q1: What are your office regular hours?
Q2: Where can I find the names and numbers of people I should I call in the case of an emergency?
Q3: What are the names and titles of your Agency's Representatives usually boarding ships on arrival?
Q4: What is the correct mailing address for ships mail?
Q5: Are you using VHF?  What channel do you monitor?
Q6: What is the name of the pier?
Q7: Do you have detailed information of piers?
Q8: What side is preferred alongside?
Q9: Do you have gangways available for use or do we have to use the ship’s gangways?
Q10: Is there a terminal building at the pier?
Q11: What kind of facilities are available at the terminal building?
Q12: What are the dues for cruise ships?
Q13: Are dues increased for cruise ships if passengers embark or disembark?
Q14: Are there any taxes on passengers?
Q15: Are there any special local regulations regarding bilge discharge, smoke emission from funnel, sewage, rat guards and use of ship's whistle?
Q16: Are there any local regulations that the Master should be aware of prior to arrival so as to avoid fines or delays?
Q17: If weather conditions are unfavorable at the normal anchor, is there an alternative anchorage where conditions are likely to be different? 
Q18: Is it possible to use the ship's tenders to land passengers?
Q19: Is pilotage compulsory?
Q20: Where does the pilot board?
Q21: How does the pilot prefer to board?
Q22: Is advance notice required to obtain a pilot?
Q23: Where will the Immigration Officer board the vessel?
Q24: Are Visas required, and if so, by what nationalities?
Q25: If visa requiring guests do not have a visa and cannot obtain same upon arrival, can they be on board without going ashore without a fine being imposed to the vessel?
Q26: Apart from a valid passport, are Collective Passports and Birth Certificates also considered?
Q27: Are passports collected and stamped?
Q28: Should passports be collected by the Purser prior to arrival, or retained by the passengers?
Q29: Are transit passengers required to take their passports when going ashore?
Q30: Are shore passes required by passengers or crew? If so, are these to be supplied by ship or shore?
Q31: Will immigration want to see all pax and/or crew in person?
Q32: Are entry/departure cards required for guests to complete?  If so, do all guests have to complete them or only disembarking ones?
Q33: How will disembarking guests / crew be cleared?
Q34: In case of signing off crewmembers, how long can they remain in the country for vacation?
Q35: Should signed off crewmembers be placed on the pax or crew list for signing off if they wish to stay for a few days?
Q36: Where will the Customs Officer board the vessel?
Q37: Are Bars, Storerooms, Shops sealed on arrival?
Q38: Are there any particular regulations or requirements regarding Liquor and Spirits the vessel will have onboard?
Q39: Will the bars be able to remain open for the sale of Liquor and Tobacco to passengers without being assessed local excise taxes and duties?
Q40: Are there any other Customs requirements and regulations that are not listed?
Q41: Are any other Government agencies, for example Harbor Master or Coast Guard, likely to board the vessel?
Q42: What are the port paper requirements on arrival?
Q43: Will the officials board the ship to conduct the clearance or is the purser required to go ashore?
Q44: Are ship’s forms acceptable or are there local forms necessary?
Q45: Do pax / crew manifests need to be provided (via email) ahead of call?
Q46: Please list any special request the officials might have in regards to the clearance?
Q47: What is the distance to the nearest General Hospital?
Q48: Are Helicopters available to med-evac a patient from the ship?
Q49: Which emergency services can be contacted by telephone and/or V.H.F.?
Q50: How far is the closest Postal Office from the Pier?
Q51: What is the current cost of mailing postcards to foreign countries?
Q52: What is the current cost of mailing letters to foreign countries?
Q53: How far is the closest Bank from the Pier?
Q54: What is the current rate of exchange to USD?
Q55: What is the distance from the pier to town?
Q56: What is the name of main shopping area/street?
Q57: What are the usual hours of business?
Q58: Do stores open Sundays and Holidays?
Q59: Do local vendors assemble near the dock?
Q60: Is there a VAT imposed on purchases?
Q61: Are taxis available on the pier?
Q62: Approximate fare to town in local currency, and is this per-person or per taxi?  What is the maximum capacity per taxi?
Q63: Do taxi drivers generally speak English?
Q64: How far is the airport from the ship, and what is the taxi fare?
Q65: Are there buses from near dock to town?   


ANSWERS

1. What are your office regular hours?

Our regular office hours are 8:00 – 12:00pm and from 1:00pm – 5:00pm, however our boarding officers are available 24/7 to service ships in/off port.

2. Where can I find the names and numbers of people I should I call in the case of an emergency?

For emergencies contact (link to http://www.selmaduro.com/ship-husbandry-port-agent-contact.html?contact=DonaldPaula ) Mr. Donald Paula, Supervisor or click here (link to http://www.selmaduro.com/maduro-ship-agent-contacts.html)  for more contact information.

3. What are the names and titles of your Agency's Representatives usually boarding ships on arrival?

For a list of our Boarding Officers click here (link to http://www.selmaduro.com/maduro-ship-agent-contacts.html).

4. What is the correct mailing address for ships mail?

S.E.L. Maduro & Sons (Aruba) Inc.
Ship Husbandry & Port Agents
Rockefellerstr. 1 - 3
Oranjestad, Aruba
Phone: (297) 528-2343

5. Are you using VHF?  What channel do you monitor?

Yes we use VHF for our ships communications. We monitor channel 10.

6. What is the name of the pier?

Cruise ships berth at Oranjestad piers (link to http://www.selmaduro.com/port-of-oranjestad.html). Tankers berth at San Nicolas (link to http://www.selmaduro.com/port-of-san-nicolas.html) for loading and discharging operations.

7. Do you have detailed information of piers?

Yes, for information of piers click here for the port of your choice Oranjestad (link to http://www.selmaduro.com/port-of-oranjestad.html), San Nicolas (link to http://www.selmaduro.com/port-of-san-nicolas.html), Barcadera (link to http://www.selmaduro.com/port-of-barcadera.html).

8. What side is preferred alongside?

Preferred berthing is port side alongside.

9. Do you have gangways available for use or do we have to use the ship’s gangways?

There are no gangways available, nor rental possibilities. Ships require their own gangways.

10. Is there a terminal building at the pier?

Yes. At the Oranjestad Berths B, C, D, E, F, G

11. What kind of facilities are available at the terminal building?

Terminal has bathrooms, international telephones, tourist information, shops and is wheelchair accessible. For foreign exchange and more shops we advise to visit our main street which is close by the port and can be reached by foot or with a taxi.

12. What are the dues for cruise ships?

Port charges are for pilot age, towage and dock fee.

13. Are dues increased for cruise ships if passengers embark or disembark?

No, dues are not increased when passenger embark or disembark.

14. Are there any taxes on passengers?

Yes, Passenger Tax @ US$ 3.50 p/p for passengers in transit. No taxes on passengers embarking or disembarking.

15. Are there any special local regulations regarding bilge discharge, smoke emission from funnel, sewage, rat guards and use of ship's whistle?

Following are local regulations regarding:           
    a) Bilge discharge may not contain gasoline residue
    b) Smoke emission from funnel at regular   
    c) No regulations on Sewage
d) Rat guards are required    
e) Use of ship's whistle is permitted

16. Are there any local regulations that the Master should be aware of prior to arrival so as to avoid fines or delays?

No other regulations to be aware of prior to arrival. Always contact (link to http://www.selmaduro.com/ship-husbandry-port-agent-contact.html?contact=DonaldPaula) Port Agent for more information.

17. If weather conditions are unfavorable at the normal anchor, is there an alternative anchorage where conditions are likely to be different?

In case of unfavorable weather conditions, Ships do not go at anchorage but berth alongside pier in port.

18. Is it possible to use the ship's tenders to land passengers?

No need to use ship's tenders to land passengers as ships berth in port.

19. Is pilotage compulsory?

Yes, pilotage is compulsory.

20. Where does the pilot board?

Pilot boards about 1 mile off shore via pilot boat.

21. How does the pilot prefer to board?

Pilot boards via ship pilot ladder.

22. Is advance notice required to obtain a pilot?

Notice is required by pilot 2 hours in advance.

23. Where will the Immigration Officer board the vessel?

Immigration Officer will board the vessel when alongside pier.

24. Are Visas required, and if so, by what nationalities?

Visas required only if staying more than 48 hours. Click here for Aruba Entry Requirements (http://www.selmaduro.com/tl_files/documents/2007_DIMAS_Aruba_Entry_Requirements.pdf) – also confirm with port agent.

25. If visa requiring guests do not have a visa and cannot obtain same upon arrival, can they be on board without going ashore without a fine being imposed to the vessel?

Visa is not required for guests in transit. Visa is only required for certain nationalities if staying more than 48 hours.

26. Apart from a valid passport, are Collective Passports and Birth Certificates also considered?

Collective Passports and Birth Certificates are not considered. A valid passport is required if traveling by plane out of Aruba.

27. Are passports collected and stamped?

Only passports of disembarking and embarking guest and crew are collected and stamped by Immigration Officers.

28. Should passports be collected by the Purser prior to arrival, or retained by the passengers?

Passports should be collected by the Purser prior to arrival for disembarking guests and crew. Landing forms should also be filled accordingly for Immigration in order to be stamped.

29. Are transit passengers required to take their passports when going ashore?

Passengers in transit are not required to take their passports when going ashore. Port requires 2 Picture IDs when going ashore. Check with Port Agent.
 

30. Are shore passes required by passengers or crew? If so, are these to be supplied by ship or shore?

Shore passes required by all passengers and crew when they go ashore.

31. Will immigration want to see all pax and/or crew in person?

Immigration will need passport and ID cards complete filled in by guests and crew. However they might want to ask to see a guest or crew if any questions arise.

32. Are entry/departure cards required for guests to complete?  If so, do all guests have to complete them or only disembarking ones?

Entry/departure cards are required and should be completed for embarking and disembarking guests and crew.

33. How will disembarking guests / crew be cleared?

Disembarking guests/ crew will be cleared onboard by officials.

34. In case of signing off crewmembers, how long can they remain in the country for vacation?

Crew members who signed off who are required to have a VISA can remain in the country for only 48 hours.

35. Should signed off crewmembers be placed on the pax or crew list for signing off if they wish to stay for a few days?

Signed off crewmembers should be on the crew list for signing off with hotel details.

36. Where will the Customs Officer board the vessel?

Customs Officer will board the vessel on arrival.

37. Are Bars, Storerooms, Shops sealed on arrival?

Bars nor Storerooms are sealed on board. However shops and Casino are to remain closed while in port with exception if vessel stays longer than 10 hours in port. Stores and Casino onboard can open after 7:00 pm.

38. Are there any particular regulations or requirements regarding Liquor and Spirits the vessel will have onboard?

There are no regulations or requirements regarding Liquor and Spirits aboard cruise vessels.

39. Will the bars be able to remain open for the sale of Liquor and Tobacco to passengers without being assessed local excise taxes and duties?

Bars can remain open for the sale of Liquor and Tobacco to passengers without being assessed local excise taxes and duties

40. Are there any other Customs requirements and regulations that are not listed?

Items to be landed or shipped out must be manifested with all details and sent to the Ship Agent 2 days in advance to make proper documentation for customs (some items may have charges).

41. Are any other Government agencies, for example Harbor Master or Coast Guard, likely to board the vessel?

Government agencies, Harbor Master or Coast Guard normally do not board the vessel.

42. What are the port paper requirements on arrival?

SEE ATTACHED PORT DOC for documents required for clearance

43. Will the officials board the ship to conduct the clearance or is the purser required to go ashore?

Officials will board the ship on arrival to conduct clearance.

44. Are ship’s forms acceptable or are there local forms necessary?

Yes, the ship’s forms are acceptable.

45. Do pax / crew manifests need to be provided (via email) ahead of call?

Pax / crew manifests need to be emailed at least 2 days in advance.

46. Please list any special request the officials might have in regards to the clearance?

No special request from officials in regards to the clearance. See the Pre-Arrival Questionnaire (link to http://www.selmaduro.com/tl_files/documents/ISPS%20ARUBA%20Pre%20arrival%20questionnaire.pdf)

47. What is the distance to the nearest General Hospital?

The Hospital is 10 minutes away.

48. Are Helicopters available to med-evac a patient from the ship?

There are no helicopters available for med-evac a patient from the ship.

49. Which emergency services can be contacted by telephone and/or V.H.F.?

    Police        297 -100            
Fire        297 -911               
Ambulance    297 - 911      
Coast Guard    297 - 913    VHF 11-16
Port Authorities                297- 5821740        VHF 11-16
Customs                297-5830738       
Immigration                297 - 5858200
Maritime Pollution Rescue  VALERO     297 - 5898131

50. How far is the closest Postal Office from the Pier?

Postal Office is about 10 minutes ride from pier.

51. What is the current cost of mailing postcards to foreign countries?

Mailing of 1 postcard to any destinations is USD 0.70.

52. What is the current cost of mailing letters to foreign countries?

Letters don’t have a standard mailing rate. Please click here (link to http://www.postaruba.com/206.aspx) to access Aruba’s Post Office and calculate your mail totals.

53. How far is the closest Bank from the Pier?

The closest Bank from the Pier is about 5 minutes walking distance from the main gate of the pier.

54. What is the current rate of exchange to USD?

Current rate of exchange to USD 1.00 = AWG 1.75

55. What is the distance from the pier to town?

Town is just outside the main gate; 5 minutes walk.

56. What is the name of main shopping area/street?

The name of the main shopping area is main street.

57. What are the usual hours of business?

Hours of business are from 9:00 am – 6:30 pm.

58. Do stores open Sundays and Holidays?

Some stores are open on Sundays and Holidays if there are cruise ships in port.

59. Do local vendors assemble near the dock?

Local vendors assemble near the dock if needed.

60. Is there a VAT imposed on purchases?

There is no VAT imposed on purchased items.

61. Are taxis available on the pier?

Taxis are line up on the pier.

62. Approximate fare to town in local currency, and is this per-person or per taxi?  What is the maximum capacity per taxi?

Approximate fare to town is USD 10. Maximum 5 persons per taxi.

63. Do taxi drivers generally speak English/Spanish?

All taxi drivers speak English/Spanish.

64. How far is the airport from the ship, and what is the taxi fare?

The airport is about 15 minutes ride from the ship and cost USD 15.00 per car with maximum 5 persons in a car.

65. Are there buses from near dock to town?

The local bus station is right outside the main gate across the street and fare is USD 2.00 per trip.